Print, mail and digital communications

Make every important document count.

For more than 25 years, we have helped councils and public service teams send accurate, secure communications without the production headache.

Trusted since 1999Built around the realities of local government.

We take the critical documents off your plate, and take responsibility for getting them right.

From data and design to print, enclosing, postage and digital delivery, our people understand the full journey.

What we do

The work behind
the letter.

Practical services for communications that have a job to do. We fit around your process, then help you improve it.

Our hybrid mail service

A smarter route
to send.

Govmail works like a secure virtual printer. Your team prints as usual; we handle production, enclosing and postage in the background.

  • Send directly from your PC
  • Preview documents and add inserts
  • Track production and reconcile activity
  • Consolidate mail for better postage rates
Explore the numbers

A useful starting point

See where the
headroom is.

Put in a weekly pack volume and get an illustrative comparison between a typical in-house process and Govmail. Every authority is different, so use this to start a better conversation.

Estimate only. Figures are based on the assumptions used in our original planning tool and are not a formal quotation.

2,000
10010,000
Typical process£3,600estimated weekly cost
With Govmail£2,000estimated weekly cost
Potential weekly saving£1,600before your own volumes and process details are reviewed
Talk through your numbers

Who we are

25+

years of focused experience

A steady pair
of hands.

dsi Billing Services was formed in 1999 to provide critical document printing and mailing services to local authorities.

That focus still shapes everything we do. We understand Revenues, Benefits, Housing and Electoral communications, along with the compliance, statutory deadlines and customer expectations that come with them.

We work as an extension of your team, not a black box at the end of a process. That means clear conversations, useful advice and a service that does what it says it will.

Confidence, built in

Good work is
measurable.

Our systems and internal procedures are geared specifically to support quality, security, continuity and responsible production.

1999Established
24/7Production capability
ISOQuality-led processes
Accreditations and standardsISO 9001ISO 14001ISO 27001ISO 22301FSC / PEFCCPAS
People we help
Local governmentElectionsNHS and public servicesParkingUtilities

Capacity when it matters

Built to scale
without compromise.

Our Dagenham base gives you a close, experienced team. The wider Paragon UK & Ireland network gives us the production headroom to handle peaks, contingency and growth across print, mail and digital.

dsi Billing Services is partially owned by and based within Paragon UK & Ireland. Our main office and document processing operation is in Paragon's Dagenham facility, with work distributed across UK sites where that helps shorten delivery miles, improve timeframes and reduce environmental impact.

So whether the requirement is a planned annual billing run, a sudden peak or a growing digital service, we can bring the people, sites and capacity to keep it moving.

See Paragon UK & Ireland
Paragon UK & Ireland network
4.5bn+physical communications each year
800m+digital communications each year
22locations across the network
Dagenham baseOur main office and document processing operation sits within a 210,000 sq ft regional facility, backed by continuous 24/7 operations.
UK sites we can draw onDagenhamBristolSunderlandNottinghamWymondham, NorwichLancing, West Sussex

Trusted by

We consider them a helpful and reliable partner, offering an excellent service which has been tailored to meet our needs.
Contracts Manager, Westminster City Council
Deadlines are consistently met and we have always received an excellent service.
Group Manager, Revenues, Ealing Council
01 / 03

From the team

Useful things,
occasionally.

Ask us a question
dsi billing services

Govmail keeps getting better

We have continued to improve the processing behind Govmail, making it easier for teams to send accurate, secure communications without changing the way they work.

Read update
dsi billing services

Getting annual billing ready

Annual billing arrives sooner than it seems. A little early planning helps protect deadlines, quality and the customer experience.

Read update

Let's talk

Get in
touch.

Whether you are planning annual billing, reviewing postage or curious about Govmail, send us a note. One of our team will get back to you.

We will only use your details to respond to this enquiry.